FAQ
Account management and security
- How do I set up Offline Mode?Published on Jul 7, 2026Updated on Aug 5, 20263
- Large Withdrawal Protection FAQPublished on Jul 7, 2026Updated on Aug 5, 20263
- Why is my account restricted and what should I do?Published on Feb 27, 2026Updated on Aug 10, 20262,081
- What's OKX Security Assistant?Published on Jan 15, 2026Updated on Aug 5, 2026123
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Aug 5, 202679
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Aug 5, 202621
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Aug 5, 202658
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Aug 5, 2026329
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Aug 10, 2026221
- Passkey FAQPublished on Mar 19, 2025Updated on Aug 10, 2026164
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Aug 10, 202621,428
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Aug 10, 202685
- How do I download my account statements?Published on Nov 6, 2024Updated on Aug 11, 20264
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Aug 5, 2026274
- How do I register an account on OKX?Published on May 23, 2024Updated on Aug 4, 202620
Showing 1-15 of 37 articles