FAQ
Account management and security
- What should I do if my phone number/email address/authenticator app is unavailable?Published on Sep 15, 2023Updated on Aug 11, 20266,546
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Aug 11, 20264,543
- How do I change my phone number?Published on Sep 7, 2023Updated on Aug 11, 202615,154
- How do I update my email?Published on Sep 6, 2023Updated on Aug 5, 20263
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Aug 10, 202614,176
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Aug 11, 202616,968
- What is sub-account?Published on Aug 22, 2023Updated on Aug 11, 20261,898
- How do I close my account? (web)Published on Aug 22, 2023Updated on Aug 10, 2026476
- How do I close my account? (app)Published on Aug 22, 2023Updated on Aug 11, 2026911
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Aug 6, 2026411
- How do I freeze my account? (App)Published on Aug 22, 2023Updated on Aug 11, 2026374
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Aug 5, 2026469
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Aug 10, 2026404
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Aug 11, 2026600
- How do I change or reset my login password if I forgot my login credentials?Published on Aug 22, 2023Updated on Aug 11, 202619,882
Showing 16-30 of 37 articles