FAQ

Deposit and withdrawal

Why can’t I withdraw funds?
Published on Aug 4, 2026Updated on Aug 5, 20264
How do I enable allowlist? (app)
Published on Jul 31, 2026Updated on Aug 5, 20261
How do I check my deposit or withdrawal history?
Published on Jun 9, 2026Updated on Aug 6, 202610
Where do I find limits, fees and processing time details for cash withdrawal?
Published on Apr 14, 2026Updated on Aug 11, 20261
Where do I find limits, fees and processing time details for cash deposit?
Published on Apr 14, 2026Updated on Aug 11, 2026
How do I deposit USD with a debit card?
Published on Mar 2, 2026Updated on Aug 11, 20261
Why haven’t I received a reply from the blockchain project team?
Published on Oct 17, 2025Updated on Aug 5, 202616
Why can’t I see or use my crypto balance?
Published on Oct 14, 2025Updated on Aug 11, 2026
What should I do if my withdrawal was sent to the wrong user ID (UID)?
Published on Oct 13, 2025Updated on Aug 5, 202623
What should I do if there is a payment due for my ACH deposit?
Published on Sep 29, 2025Updated on Aug 11, 20262
Why can’t I withdraw funds?
Published on Aug 27, 2025Updated on Aug 5, 2026166
Address type upgrade FAQ
Published on Aug 26, 2025Updated on Aug 5, 2026862
How to transfer crypto from Coinbase to OKX?
Published on Jun 19, 2025Updated on Aug 12, 20267
What should I do if I want to withdraw assets that are not supported on other platforms?
Published on Apr 8, 2025Updated on Aug 5, 202613
Introducing USD deposits and withdrawals
Published on Feb 14, 2025Updated on Aug 11, 202613

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