FAQ

Account, security, and verification

What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Aug 11, 202654
What should I do if facial recognition fails?
Published on Oct 11, 2024Updated on Aug 10, 2026575
How do I start onboarding as an institutional user?
Published on Oct 10, 2024Updated on Aug 5, 202663
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Aug 5, 20267
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on Aug 5, 202640
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on Aug 5, 202662
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on Aug 11, 20263
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Aug 11, 202614
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on Aug 11, 202661
What are sanctions?
Published on Sep 1, 2024Updated on Aug 11, 20263
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Aug 5, 202677
How do I get my individual account verified?
Published on Aug 7, 2024Updated on Aug 11, 202637
What attestation do we need to agree to when verifying as an institutional customer?
Published on Feb 5, 2024Updated on Aug 5, 2026133
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Aug 5, 202667
What onboarding information is required for the non-profit organization (NPO)?
Published on Oct 13, 2023Updated on Aug 5, 202674

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