FAQ

Account management and security

How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 6 Aug 2026411
How do I freeze my account? (App)
Published on 22 Aug 2023Updated on 11 Aug 2026374
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 10 Aug 2026404
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 11 Aug 2026600
How do I change or reset my login password if I forgot my login credentials?
Published on 22 Aug 2023Updated on 11 Aug 202619,882
How do I update my login password?
Published on 22 Aug 2023Updated on 5 Aug 202632
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 10 Aug 20268,625
I haven't received the SMS code
Published on 16 Aug 2023Updated on 11 Aug 202634
I haven't received the verification code
Published on 16 Aug 2023Updated on 5 Aug 202633,699
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 11 Aug 202613,870
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 5 Aug 20264,374
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 5 Aug 20262,219
Disabling cloud sync on your authenticator app
Published on 12 May 2023Updated on 10 Aug 20265,238
What can I do if my device is running in an unsafe environment?
Published on 19 Jan 2023Updated on 10 Aug 2026301

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