FAQ
Account management and security
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 10 Aug 202685
- How do I download my account statements?Published on 6 Nov 2024Updated on 11 Aug 20264
- How do I download my account statements?Published on 6 Nov 2024Updated on 11 Aug 2026138
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 5 Aug 2026274
- How do I freeze my account? (app)Published on 11 July 2024Updated on 5 Aug 20268
- How do I register an account on OKX?Published on 23 May 2024Updated on 4 Aug 202619
- What should I do if my phone number/email address/authenticator app is unavailable?Published on 15 Sept 2023Updated on 11 Aug 20266,543
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 11 Aug 20264,543
- How do I change my phone number?Published on 7 Sept 2023Updated on 11 Aug 202615,153
- How do I change my email?Published on 6 Sept 2023Updated on 5 Aug 20264,340
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 10 Aug 202614,176
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 11 Aug 202616,967
- What is sub-account?Published on 22 Aug 2023Updated on 11 Aug 20261,898
- How do I close my account? (web)Published on 22 Aug 2023Updated on 10 Aug 2026476
- How do I close my account? (app)Published on 22 Aug 2023Updated on 11 Aug 2026911
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