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How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026136Event Contracts Hit settlement FAQ
Settlement anchor: OKX Spot Index Price BTC events: https://www.okx.com/markets/index/btc-usdt ETH events: https://www.okx.com/markets/index/eth-usdt XAU events: https://www.okx.com/markets/index/xau-usdtHow is a Hit contract settled? Hit-Up (target price above): index ≥ target → settles as "Yes" Hit-Down (target price below): index ≤ target → settles as "Yes" A touch is registered when the per-second index high or low meets the trigger condition; no minimum duration is required.Published on 16 Apr 2026Updated on 5 Aug 2026How do I download OKX app on an iPhone (iOS)?
On your iPhone, open a browser and go to the OKX official website: https://www.okx.com Tap the Share button in your browser, then tap Add to Home Screen > Add Once done, the browser will close automatically and the OKX icon will appear on your home screen. Tap it to access OKX directly.Other questions If you encounter any issues during the download process, feel free to contact us for assistance.Published on 26 Feb 2025Updated on 6 Aug 20268,053Affiliate activity portal - join page enhancement
Learn more" Simply share the "https://www.okx.com/join/xxxxxx" URL and users who select on the link will be able to view the activity beside the sign-up form How many activities can I promote at a time using this new feature? You can only promote one activity at a time using this new feature. This means that the Join page can only display one activity at any given time. However, you're free to enroll in multiple activities. How do I select another activity to promote?Published on 8 Jun 2023Updated on 5 Aug 2026225Index components weightage adjustment FAQ
To find out the latest component weight, you can always open our OKX Index page and select the index you want to learn more about, and you'll find the component's weight on our index details page (for example, https://www.okx.com/markets/index/btc-usdt). Find the component weightage on our OKX Index page5. What will be updated on API related to index component weights? No changes to current API endpoints and no new endpoints will be added.Published on 14 Dec 2023Updated on 5 Aug 202614Why haven’t I received a reply from the blockchain project team?
Paste it into the relevant blockchain explorer (for example, https://etherscan.io/ for Ethereum) to view the real-time status. If the transaction shows as confirmed, it means it has already been processed on-chain. If the receiving platform hasn’t credited your funds Contact the receiving exchange or wallet provider directly with your TxID, deposit address, and transaction details. Only the receiving platform can credit the funds once confirmed on-chain.Published on 17 Oct 2025Updated on 5 Aug 202616Trade Like A Pro hype rules
For more information about OKX, please visit https://www.okx.com © 2023 OKX. All right reserved.Published on 25 Sept 2023Updated on 5 Aug 202613How do I verify my wallet address?
Note: Other wallet connections are currently not supported on the OKX SG App, please use the Web: https://my.okx.com/en-sg Continue to connect your wallet You can choose to connect via OKX wallet extension You can also choose to connect via other methods If you choose to connect your wallet via WalletConnect, you can scan the QR code or select All Wallets to pick the wallet that you are using.Published on 24 Jun 2025Updated on 11 Aug 20265How do I stay safe from phishing SMS using the name OKX?
Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores. If something seems off, contact OKX support through the app for official assistance.What I should NOT do: Don’t click on links from suspicious or unexpected SMS messages. Don’t call phone numbers from SMS messages unless you’ve confirmed their legitimacy through official sources. Don’t share your password, 2FA codes, or wallet keys with anyone—even if they claim to be from OKX.Published on 9 May 2025Updated on 6 Aug 2026327How can you protect yourself from a phishing attack?
It's recommended to input manually the official website of OKX: https://www.okx.com Don't enter sensitive information such as an account password in an unsafe environment or disclose account information to others, especially security related information such as passwords and private keys. OKX has launched anti-phishing code function. You can set the anti-phishing code on OKX app > Menu > Security > Anti-phishing code.Published on 17 Aug 2023Updated on 6 Aug 20263,829WalletConnect FAQ
Please check whether your wallet is listed in the official WalletGuide directory: https://walletguide.walletconnect.network/ If your wallet isn't supported, you can: use another supported wallet that controls the same address, or import your wallet into OKX Wallet and complete the verification there. Note: importing a wallet doesn't move your assets. You remain in full control of your funds throughout the process.6.Published on 5 Aug 2026Updated on 10 Aug 2026I haven't received the verification code
Our official website is https://www.okx.com/ (copy the link and open it in your browser). If the issue persists, please contact customer support.Why do I need to re-verify after entering the authentication code when selling on P2P Express? This happens because the system matches you with Merchant ads that meet your trading limits, and the price may fluctuate during this process, requiring a new verification.Published on 16 Aug 2023Updated on 5 Aug 202633,707Trading Signal Bot FAQs
Be cautious and copy the correct URL for your environment: Live Trading: https://www.okx.com/algo/signal/trigger Demo Trading: https://www.okx.com/pap/algo/signal/trigger signalToken: Ensure that the signalToken field in your alert message is accurately entered. The signalToken field for your alerts should also align with the signalToken suggested to you in the signal configuration view.Published on 9 Oct 2023Updated on 5 Aug 2026140Affiliate FAQ
Kindly refer to: https://www.okx.com/docs-v5/en/#affiliate-rest-apiPublished on 4 Dec 2024Updated on 5 Aug 2026729VIP Referral FAQ
On the app Sign in to your OKX app Go to Referral > VIP Referral > Invite now OKX app VIP referral page with Invite now On the web Login to your account at https://www.okx.com/vip Select Invite now from the standard referral page to get a QR code, or share the referral link or code to your friends. OKX web VIP referral page with QR code and referral linkHow's VIP Referral different from OKX's standard referral program?Published on 20 Jul 2026Updated on 13 Aug 202614