FAQ
Account management and security
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Aug 10, 202621,426
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Aug 10, 202685
- How do I download my account statements?Published on Nov 6, 2024Updated on Aug 11, 20264
- How do I register an account on OKX?Published on May 23, 2024Updated on Aug 4, 202619
- What should I do if my phone number/email address/authenticator app is unavailable?Published on Sep 15, 2023Updated on Aug 11, 20266,545
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Aug 11, 20264,543
- How do I change my phone number?Published on Sep 7, 2023Updated on Aug 11, 202615,153
- How do I update my email?Published on Sep 6, 2023Updated on Aug 5, 20263
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Aug 10, 202614,176
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Aug 11, 202616,968
- How do I close my account? (web)Published on Aug 22, 2023Updated on Aug 10, 2026476
- How do I close my account? (app)Published on Aug 22, 2023Updated on Aug 11, 2026911
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Aug 6, 2026411
- How do I freeze my account? (App)Published on Aug 22, 2023Updated on Aug 11, 2026374
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Aug 5, 2026469
Showing 16-30 of 40 articles